Return & refund policy

At Trust Nature Health Products, our primary goal is your complete satisfaction. If you happen to be dissatisfied with any product(s) you've purchased from our website, we are more than willing to assist you in arranging a refund or exchange.

To initiate a refund or exchange request, please send an email to info@trustnature.net.au, including your order number (located in your order confirmation email), details of the item(s) you wish to return, and an explanation for the return.

One of our Customer Service team members will promptly get in touch with you to coordinate the return process. When sending back products, please ensure you retain proof of return, such as your tracking number, in case the parcel becomes lost during transit. Kindly note that requests for returns and exchanges should be submitted within 60 days of the initial order date, and the product(s) should remain largely unused.